Commercial Bank of Dubai Implements Freshworks to Digitize and Enhance Customer Service Freshworks Inc. (NASDAQ: FRSH), today announced that Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer service operations with the implementation of F... Nov 24, 2023 Case Studies
Aramex improves agent productivity by 50% with Freshservice Ticket resolution time 35% Savings 56000$ Incoming Tickets 50% Industry: Transportation and Logistics Location: Dubai, United Arab Emirates Usage: IT Support, HR Challenges Rigid in-house utility Comp... Nov 24, 2023 Case Studies
Hybrid and Remote Workers Change How They Use IT Equipment The COVID-19 pandemic has made employees realize that work is now something they do, not a place where they go. Ultimately, it releases employees and employers from the concept that they need to be in... INFORMATION TECHNOLOGY Nov 2, 2023 Featured Insights
5 Strategic Technologies on the Gartner Hype Cycle for Midsize Enterprises, 2018 Why midsize enterprise CIOs need to move forward with SD-WAN, Cloud UC, machine learning and DRaaS. In the event that a hurricane temporarily takes a data center offline, flooding makes it impossible ... INFORMATION TECHNOLOGY Nov 2, 2023 Featured Insights
IoT Implementation and Management: From the Edge to the Cloud As organizations embark on their digitalization journeys, a well-formulated Internet of Things (IoT) strategy is indispensable. Some choose to focus on IoT’s external benefits first, including generat... Nov 2, 2023
How to Strengthen Your Digital Workplace Program to Sustain Digital Transformation Analyst: Michael Woodbridge Optimizing the employee experience is critical to driving higher digital dexterity, which in turn is an essential ingredient for successful digital transformation initiativ... DIGITAL WORKPLACE Nov 2, 2023
Success in the Digital Experience Economy Requires Connecting MX, UX, CX and EX Analysts: Jason Wong, Gavin Tay, Michael Chiu, Brent Stewart In the “experience economy,” the memories, emotions and feelings that customers take away are ultimately what matters most. To succeed in t... CX Nov 2, 2023
Make CRM and Customer Experience a Technical Reality Expert: Chris Fletcher CRM technology is fundamental to the customer experience. Expectations for CRM implementations are high, and time frames for deployments and ongoing enhancements are condensed. ... CX Nov 2, 2023
The Future of Cloud Computing in 2027: From Technology to Business Innovation Expert: Lydia Leong There are a diverse array of approaches to implementing a cloud operations function, and many organizations struggle to do so in a way that is both effective and scalable. However,... CLOUD Nov 2, 2023
Guidance Framework for Implementing Cloud Platform Operations Expert: Lydia Leong There are a diverse array of approaches to implementing a cloud operations function, and many organizations struggle to do so in a way that is both effective and scalable. However,... CLOUD Nov 2, 2023
Unlock the Business Benefits of Sustainable IT Infrastructure Experts: Autumn Stanish, Jonathan Forest, Bob Gill Gartner predicts 75% of organizations will have implemented a data centre infrastructure sustainability program by 2027. As environmental concerns gr... IT INFRASTRUCTURE Nov 2, 2023
How to Pilot Generative AI Experts : Leinar Ramos, Anthony Mullen, Rajesh Kandaswamy, Radu Miclaus, Erick Brethenoux, Avivah Litan, Haritha Khandabattu Are you looking to implement generative AI but struggling to get started? Y... AI Nov 2, 2023