Success in the Digital Experience Economy Requires Connecting MX, UX, CX and EX Analysts: Jason Wong, Gavin Tay, Michael Chiu, Brent Stewart In the “experience economy,” the memories, emotions and feelings that customers take away are ultimately what matters most. To succeed in t... CX Nov 2, 2023 Reports
Make CRM and Customer Experience a Technical Reality Expert: Chris Fletcher CRM technology is fundamental to the customer experience. Expectations for CRM implementations are high, and time frames for deployments and ongoing enhancements are condensed. ... CX Nov 2, 2023 Reports